Forgotten usernames and/or passwords

How to retrieve your username or password.

If you’ve forgotten your username or password for LiveWhale, an option is provided to help you retrieve your username and reset your password.

At the LiveWhale login screen, click “Forgot password?” at the bottom righthand corner of the form.

You will be asked for the e-mail address associated with your LiveWhale account. Enter your e-mail address and click “Send e-mail”.

Check your e-mail account containing your username and instructions for resetting your password.

To reset your password, enter your new password twice and click “Reset password”.

You may now return to the login page and proceed to log in with your username and password.