Personalized Email Support Order Form

Use this form to place an order for personalized email support hours from the LiveWhale team. You can choose to pay for your order immediately with a credit card, or we can send you an invoice. Thanks for being part of our community, and we look forward to supporting your work in LiveWhale!

All fields marked with asterisk (*) are required.

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Contact information

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Name*

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Title*

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Institution*

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Email address*

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Phone*

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Order information

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Is this a new order?*

Yes, my institution is purchasing support hours for the first time.

No, we have used personalized email support in the past.

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Select a support block:*

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Payment option*

I will pay now with a credit card.

Please invoice me for this purchase.

Starter block, no payment required

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Terms

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Payment is due on your execution of this Order, and this Order may, at White Whale’s option, be void if payment is not received within 30 days of the submission date of this form.

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You will receive quarterly reports showing how much remains in your prepaid support and can schedule two annual check-in meetings with our team.

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Support is provided pursuant to the terms of our Service Level Agreement viewable at whitewhale.net/terms/sla/.

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Acceptance of Terms*

I accept the above terms and the terms of the Service Level Agreement. I attest that I am an authorized representative of the Institution named above, and that I have the authority to place this order.

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Electronic Signature*

Please retype your first and last name. This will serve as your electronic signature and allow us to process this order.

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